Privacy Policy
Last updated: July 7, 2025
Introduction
Coolbox – Outdoor Hospitality (9390-9430 Québec Inc.) places great importance on the protection of your personal information. This policy explains how we collect, use, disclose, retain, and protect your information, in accordance with the Act respecting the protection of personal information in the private sector (Law 25).
1. Information Collected
We may collect the following information:
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Name
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Email address
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Phone number
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Mailing address
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Payment information
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Number of people in your group (adults and children)
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Reservation history
We may also automatically collect certain non-personal information, such as browser type, pages visited, and cookies.
2. Use of Information
We use your information to:
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Manage your reservations and provide the requested services
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Communicate with you regarding your reservation or promotional offers (if you have consented)
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Personalize your customer experience
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Improve our services and website
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Comply with our legal obligations
3. Disclosure of Information
Your information is never sold, rented, or traded to third parties.
However, we may share it with trusted service providers (e.g., payment platforms, tourism partners, or web hosting providers) as necessary to deliver our services, provided that they agree to protect the confidentiality of your data.
4. Payments and Credit Card Information
Payment information, including credit card data, is collected solely to process your reservation and is protected by rigorous security measures.
Payments are processed through secure payment platforms that comply with the highest industry standards (including PCI DSS). Coolbox never directly stores full credit card numbers in its systems.
The credit card registered at the time of booking may be used to:
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Collect the required initial deposit
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Charge the remaining balance according to the applicable payment terms
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Cover, if applicable, additional fees related to breakage, damage, or non-compliance with regulations
Important: We never ask our clients to provide banking details or credit card information by email, text message, or via social media. If you receive such a request, please consider it fraudulent and report it immediately to our team.
5. Information Security
We implement reasonable security measures to protect your information against loss, theft, unauthorized access, or disclosure.
Only authorized personnel have access to your information as part of their duties.
6. Information Retention
Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, after which it is securely destroyed.
7. Your Rights
In accordance with Law 25, you have the right to:
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Access your personal information
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Correct your personal information
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Withdraw your consent to the use or disclosure of your information (in certain cases)
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Request the deletion of your information, where permitted by law
To exercise these rights, you may contact the person responsible for the protection of personal information (see Section 9).
8. Cookies and Similar Technologies
Our website uses cookies to improve navigation and analyze site usage. You may disable cookies through your browser settings.
9. Data Protection Officer
For any questions or requests related to the protection of your personal information, please contact:
Person responsible for the protection of personal information:
Accommodation, Communications, and Marketing Management
Email: marketing@coolbox.ca
Phone: 418-902-0588
10. Changes to the Policy
We reserve the right to modify this policy at any time. Changes will take effect as soon as they are posted on our website. We encourage you to review this policy regularly.
