{"id":9462,"date":"2025-05-27T20:03:20","date_gmt":"2025-05-27T20:03:20","guid":{"rendered":"https:\/\/coolbox.ca\/faq-2\/"},"modified":"2026-01-16T15:24:10","modified_gmt":"2026-01-16T15:24:10","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/coolbox.ca\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#1C1C1C” scene_position=”center” top_padding=”4%” bottom_padding=”4%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading source=”post_title” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes” css=””][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”4%” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”0″ overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”top” shape_divider_height=”200px” shape_divider_bring_to_front=”true” bg_image_animation=”none” shape_type=”speech” gradient_type=”default”][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]General information<\/strong>[\/vc_column_text][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”change_html_tag” title=”What is a Coolbox?”][vc_column_text css=”” text_direction=”default”]The Coolbox is a modern, comfortable, fully equipped mini chalet. It\u2019s the perfect alternative between camping and a hotel.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”How many people can sleep in a Coolbox?”][vc_column_text css=”” text_direction=”default”]Typically, a Coolbox accommodates up to 4 guests, with some models hosting up to 6 or even 8.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Are Coolbox open all year?”][vc_column_text css=”” text_direction=”default”]While some locations are seasonal, many Coolboxes can be enjoyed all year, particularly in ski resorts[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eaf5fc” scene_position=”center” top_padding=”2%” bottom_padding=”4%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”0″ overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”top” shape_divider_height=”200px” shape_divider_bring_to_front=”true” bg_image_animation=”none” shape_type=”speech” gradient_type=”default”][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Amenities and Comfort<\/strong>[\/vc_column_text][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Are drinking water and toilets available in Coolbox?”][vc_column_text css=”” text_direction=”default”]All our units feature a bathroom with a toilet, shower, and sink, and have access to drinking water, unless stated otherwise.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Is there hot water in Coolbox?”][vc_column_text css=”” text_direction=”default”]Yes! Just keep in mind that the hot water tanks are smaller than what you\u2019re used to at home.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Is there a kitchen in the Coolbox?”][vc_column_text css=”” text_direction=”default”]Yes! Every Coolbox comes with a kitchenette, complete with all the appliances and utensils needed to cook a delicious meal.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Is there heating or air conditioning?”][vc_column_text css=”” text_direction=”default”]Absolutely! All our Coolboxes are well-insulated, with heating for winter and air conditioning for summer.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Are sheets and towels included?”][vc_column_text css=”” text_direction=”default”]This varies by location, so make sure to check the accommodation listing.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Is there a TV in the Coolbox?”][vc_column_text css=”” text_direction=”default”]No! It\u2019s the perfect chance to unwind, connect with others, and enjoy the fresh mountain air.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Do the Coolbox have Wi-Fi?”][vc_column_text css=”” text_direction=”default”]Internet access is limited, so be sure to download your favorite shows and movies before you arrive.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Are Coolbox accessible to people with reduced mobility?”][vc_column_text css=”” text_direction=”default”]No. Coolbox units are currently not suitable for people with reduced mobility.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Are assistance dogs allowed in the Coolbox?”][vc_column_text css=”” text_direction=”default”]Yes! Assistance dogs are welcome in all our units, following the applicable laws. You may be asked to provide proof (for example, a harness, documentation, or ID card). Just inform us when booking so we can ensure the best possible welcome.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”4%” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”0″ overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”top” shape_divider_height=”200px” shape_divider_bring_to_front=”true” bg_image_animation=”none” shape_type=”speech” gradient_type=”default”][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Pets<\/strong>[\/vc_column_text][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”change_html_tag” title=”Are pets allowed?”][vc_column_text css=”” text_direction=”default”]Yes, some units accept dogs, with an additional fee. Please check the details of your destination before booking.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eaf5fc” scene_position=”center” top_padding=”2%” bottom_padding=”4%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”0″ overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”top” shape_divider_height=”200px” shape_divider_bring_to_front=”true” bg_image_animation=”none” shape_type=”speech” gradient_type=”default”][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Reservations and Modifications<\/strong>[\/vc_column_text][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”How can I book a Coolbox?”][vc_column_text css=”” text_direction=”default”]You can book directly on our website, through our secure R\u00e9servit booking system, or by phone at +1 418-902-0588.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Am I able to change or cancel my booking?”][vc_column_text css=”” text_direction=”default”]Yes, under certain conditions. The cancellation and modification terms are specified at the time of booking. For any requests, please contact us at reservit@coolbox.ca<\/a> or consult our TERMS AND CONDITIONS.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”How can I modify or cancel my booking?”][vc_column_text css=”” text_direction=”default”]Simply contact our Customer Service team by phone or email: +1 418-902-0588 \/ reservit@coolbox.ca<\/a>.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”How do I book if I have a Prestige Box or Qu\u00e9bec Package?”][vc_column_text css=”” text_direction=”default”]If you have a Prestige Box or Qu\u00e9bec Package, please contact Customer Service and provide your box number along with your preferred destination.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”2%” bottom_padding=”4%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”0″ overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”top” shape_divider_height=”200px” shape_divider_bring_to_front=”true” bg_image_animation=”none” shape_type=”speech” gradient_type=”default”][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Arrival and Departure<\/strong>[\/vc_column_text][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”What are the check-in and check-out times?”][vc_column_text css=”” text_direction=”default”]\n
    \n
  • Check-in: from 3:00 PM or 4:00 PM (depending on the location)<\/li>\n
  • Check-out: before 11:00 AM<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”How can I collect my key?”][vc_column_text css=”” text_direction=”default”]You can collect your key at the reception or from a lockbox. Detailed instructions will be emailed to you seven (7) days before your arrival.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Is it possible to arrive before check-in or leave after check-out?”][vc_column_text css=”” text_direction=”default”]No, it is not possible to check in early or check out late.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”What should I do if I have a problem or question during my stay?”][vc_column_text css=”” text_direction=”default”]We recommend contacting the on-site staff directly via the emergency phone number or email provided in your pre-arrival email. In an emergency, you can also call our Customer Service team at +1 418-902-0588. After hours, please leave a detailed voicemail or press \u20180\u2019.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eaf5fc” scene_position=”center” top_padding=”2%” bottom_padding=”4%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”0″ overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”top” shape_divider_height=”200px” shape_divider_bring_to_front=”true” bg_image_animation=”none” shape_type=”speech” gradient_type=”default”][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Packages and Activities<\/strong>[\/vc_column_text][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Do you offer packages that include activities?”][vc_column_text css=”” text_direction=”default”]Yes! We have a variety of exclusive packages featuring both accommodation and immersive activities. Check out our OFFERS AND PROMOTIONS section.[\/vc_column_text][\/toggle][\/toggles][toggles style=”minimal”][toggle color=”Extra-Color-2″ heading_tag=”h5″ heading_tag_functionality=”default” title=”Are activities part of the package?”][vc_column_text css=”” text_direction=”default”]Access to activities varies by destination. Full details are always listed in the unit description.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_global_section id=”6414″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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