Last updated: July 7, 2025<\/strong><\/p>\n Coolbox \u2013 Outdoor Hospitality (9390-9430 Qu\u00e9bec Inc.) places great importance on the protection of your personal information. This policy explains how we collect, use, disclose, retain, and protect your information, in accordance with the Act respecting the protection of personal information in the private sector (Law 25).<\/p>\n We may collect the following information:<\/p>\n Name<\/p>\n<\/li>\n Email address<\/p>\n<\/li>\n Phone number<\/p>\n<\/li>\n Mailing address<\/p>\n<\/li>\n Payment information<\/p>\n<\/li>\n Number of people in your group (adults and children)<\/p>\n<\/li>\n Reservation history<\/p>\n<\/li>\n<\/ul>\n We may also automatically collect certain non-personal information, such as browser type, pages visited, and cookies.<\/p>\n We use your information to:<\/p>\n Manage your reservations and provide the requested services<\/p>\n<\/li>\n Communicate with you regarding your reservation or promotional offers (if you have consented)<\/p>\n<\/li>\n Personalize your customer experience<\/p>\n<\/li>\n Improve our services and website<\/p>\n<\/li>\n Comply with our legal obligations<\/p>\n<\/li>\n<\/ul>\n Your information is never sold, rented, or traded to third parties.<\/p>\n However, we may share it with trusted service providers (e.g., payment platforms, tourism partners, or web hosting providers) as necessary to deliver our services, provided that they agree to protect the confidentiality of your data.<\/p>\n Payment information, including credit card data, is collected solely to process your reservation and is protected by rigorous security measures.<\/p>\n Payments are processed through secure payment platforms that comply with the highest industry standards (including PCI DSS). Coolbox never directly stores full credit card numbers in its systems.<\/p>\n The credit card registered at the time of booking may be used to:<\/p>\n Collect the required initial deposit<\/p>\n<\/li>\n Charge the remaining balance according to the applicable payment terms<\/p>\n<\/li>\n Cover, if applicable, additional fees related to breakage, damage, or non-compliance with regulations<\/p>\n<\/li>\n<\/ul>\n Important:<\/strong> We never ask our clients to provide banking details or credit card information by email, text message, or via social media. If you receive such a request, please consider it fraudulent and report it immediately to our team.<\/p>\n We implement reasonable security measures to protect your information against loss, theft, unauthorized access, or disclosure.<\/p>\n Only authorized personnel have access to your information as part of their duties.<\/p>\n Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, after which it is securely destroyed.<\/p>\n In accordance with Law 25, you have the right to:<\/p>\nIntroduction<\/h3>\n
\n1. Information Collected<\/h3>\n
\n
\n2. Use of Information<\/h3>\n
\n
\n3. Disclosure of Information<\/h3>\n
\n4. Payments and Credit Card Information<\/h3>\n
\n
\n5. Information Security<\/h3>\n
\n6. Information Retention<\/h3>\n
\n7. Your Rights<\/h3>\n