{"id":9480,"date":"2025-08-26T16:25:27","date_gmt":"2025-08-26T16:25:27","guid":{"rendered":"https:\/\/coolbox.ca\/termes-et-conditions\/"},"modified":"2025-12-01T20:00:29","modified_gmt":"2025-12-01T20:00:29","slug":"termes-et-conditions","status":"publish","type":"page","link":"https:\/\/coolbox.ca\/en\/termes-et-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;4%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; max_width=&#8221;900&#8243; text_direction=&#8221;default&#8221;]\n<h1>Termes et conditions<\/h1>\n<p>Derni\u00e8re mise \u00e0 jour : 7 juillet 2025<\/p>\n<h3>1. Informations g\u00e9n\u00e9rales<\/h3>\n<p>Coolbox \u2013 H\u00f4tellerie de plein air (9390-9430 Qu\u00e9bec Inc.)<br \/>\n101, chemin Domtar, Dolbeau-Mistassini, QC, G8L 0K7<br \/>\nCourriel : reservit@coolbox.ca<br \/>\nT\u00e9l\u00e9phone : 418-902-0588<\/p>\n<h3>2. R\u00e9servation et paiement<\/h3>\n<ul>\n<li><strong>\u00c2ge minimum<\/strong> : L\u2019\u00e2ge minimum pour effectuer une r\u00e9servation est de 21 ans.<\/li>\n<li><strong>Nombre d\u2019occupants<\/strong> : Le prix de la Coolbox ne varie pas selon le nombre d\u2019occupants. Toutefois, il est obligatoire d\u2019indiquer le nombre exact d\u2019adultes et d\u2019enfants lors de la r\u00e9servation, notamment si des billets sont requis pour certaines activit\u00e9s ou forfaits.<\/li>\n<li><strong>Carte de cr\u00e9dit<\/strong> : La carte de cr\u00e9dit enregistr\u00e9e lors de la r\u00e9servation sera utilis\u00e9e pour le paiement (Visa ou Mastercard)<\/li>\n<li><strong>D\u00e9p\u00f4t <\/strong>: Un d\u00e9p\u00f4t \u00e9quivalent \u00e0 50 % du montant total de la r\u00e9servation est requis au moment de la r\u00e9servation. Pour toute r\u00e9servation effectu\u00e9e \u00e0 moins de 72 heures de la date d\u2019arriv\u00e9e, la totalit\u00e9 du montant sera pr\u00e9lev\u00e9e imm\u00e9diatement.<\/li>\n<li><strong>Solde restant<\/strong> : Le solde restant sera automatiquement pr\u00e9lev\u00e9 sur la carte de cr\u00e9dit enregistr\u00e9e 72 heures avant la date d\u2019arriv\u00e9e.<\/li>\n<li><strong>Confirmation de r\u00e9servation<\/strong> : Un courriel de confirmation vous sera envoy\u00e9 une fois votre r\u00e9servation confirm\u00e9e, incluant les d\u00e9tails de votre s\u00e9jour. Si vous ne recevez pas ce courriel, veuillez contacter le service \u00e0 la client\u00e8le au 418-902-0588 ou par courriel \u00e0 <a href=\"mailto:reservit@coolbox.ca\">reservit@coolbox.ca<\/a>.<\/li>\n<li><strong>Courriel de pr\u00e9-arriv\u00e9e<\/strong> : Un courriel de pr\u00e9-arriv\u00e9e vous sera transmis 7 jours avant votre arriv\u00e9e. Ce message contiendra les informations importantes pour votre s\u00e9jour : instructions d\u2019acc\u00e8s, d\u00e9tails sur l\u2019h\u00e9bergement, services disponibles et recommandations pour profiter pleinement de votre escapade. Si vous ne recevez pas ce courriel, communiquez avec le service \u00e0 la client\u00e8le de Coolbox.<\/li>\n<\/ul>\n<h3>3. Politique d\u2019annulation et de modification<\/h3>\n<ul>\n<li>Annulation sans frais jusqu\u2019\u00e0 14 jours avant l\u2019arriv\u00e9e.<\/li>\n<li>Si l\u2019annulation survient entre 14 et 3 jours avant l\u2019arriv\u00e9e, le d\u00e9p\u00f4t de 50 % est conserv\u00e9.<\/li>\n<li>En cas d\u2019annulation \u00e0 moins de 72 heures de l\u2019arriv\u00e9e ou de non-pr\u00e9sentation, 100 % du montant total de la r\u00e9servation est conserv\u00e9.<\/li>\n<li>Les r\u00e9servations peuvent \u00eatre modifi\u00e9es, sauf pour les dates, \u00e0 moins d\u2019exception. Si une modification de date est demand\u00e9e dans les 14 jours pr\u00e9c\u00e9dant l\u2019arriv\u00e9e, la r\u00e9servation devient non remboursable et non annulable.<\/li>\n<li>Toute demande de modification doit \u00eatre faite par courriel ou par t\u00e9l\u00e9phone.<\/li>\n<li>Aucun remboursement n\u2019est accord\u00e9 en cas de d\u00e9part anticip\u00e9.<\/li>\n<\/ul>\n<h3>4. Cas de force majeure<\/h3>\n<ul>\n<li>Aucun remboursement ou cr\u00e9dit n\u2019est offert en cas de mauvaise m\u00e9t\u00e9o ou de situations hors du contr\u00f4le de Coolbox (ex. : panne d\u2019\u00e9lectricit\u00e9, consignes gouvernementales).<\/li>\n<li>Les autres situations de force majeure sont \u00e9valu\u00e9es au cas par cas.<\/li>\n<\/ul>\n<h3>5. Forfaits et promotions<\/h3>\n<ul>\n<li>Les forfaits ne sont pas transf\u00e9rables.<\/li>\n<li>Les rabais et promotions ne sont pas cumulables.<\/li>\n<li>Certaines promotions ne s\u2019appliquent pas durant les p\u00e9riodes suivantes : temps des F\u00eates, rel\u00e2che scolaire et vacances de la construction.<\/li>\n<\/ul>\n<h3>6. Responsabilit\u00e9s du client<\/h3>\n<ul>\n<li>Il est strictement interdit de fumer (tabac, cannabis, vapoteuse) \u00e0 l\u2019int\u00e9rieur des Coolbox.<\/li>\n<li>Les animaux ne sont pas admis, sauf dans les Coolbox Canines avec l\u2019option \u00ab Apportez votre chien \u00bb.<\/li>\n<li>Les r\u00e8gles du site (camping, station de ski, etc.) s\u2019appliquent \u00e0 tous les clients Coolbox.<\/li>\n<li>Consignes de d\u00e9part\u00a0: les clients doivent laver la vaisselle et la ranger correctement, ramasser les draps et les serviettes et les d\u00e9poser dans la douche, fermer toutes les fen\u00eatres et \u00e9teindre les lumi\u00e8res avant de quitter et sortir les ordures et les d\u00e9poser dans les bacs pr\u00e9vus \u00e0 cet effet sur le site.<\/li>\n<li>Des frais pouvant aller jusqu\u2019\u00e0 150 $ plus taxes peuvent \u00eatre factur\u00e9s en cas de non-respect des r\u00e8gles et des consignes.<\/li>\n<\/ul>\n<h3><strong>7.Animaux (Coolbox Canines uniquement)<\/strong><\/h3>\n<ul>\n<li>Frais entre 80 $ et 100 $ plus taxes par s\u00e9jour.<\/li>\n<li>Maximum de 2 chiens par h\u00e9bergement.<\/li>\n<li>Les chiens doivent \u00eatre tenus en laisse \u00e0 proximit\u00e9 des pentes et de la Coolbox.<\/li>\n<li>Les chiens doivent \u00eatre en cage lorsqu&#8217;ils sont laiss\u00e9s seuls dans la Coolbox.<\/li>\n<li>Les chiens doivent \u00eatre sous la surveillance de leurs ma\u00eetres et bien \u00e9duqu\u00e9s.<\/li>\n<li>Le client est responsable de tout dommage caus\u00e9 par son animal.<\/li>\n<li>Seuls les chiens sont accept\u00e9s (pas de chats ni d&#8217;animaux exotiques).<\/li>\n<\/ul>\n<h3>8. Propri\u00e9t\u00e9 intellectuelle<\/h3>\n<ul>\n<li>L&#8217;utilisation des textes, photos, logos et autres contenus du site sans autorisation est strictement interdite.<\/li>\n<\/ul>\n<h3>9. Protection des donn\u00e9es personnelles<\/h3>\n<ul>\n<li>Les informations personnelles des clients sont trait\u00e9es conform\u00e9ment \u00e0 la politique de confidentialit\u00e9 de Coolbox.<\/li>\n<li>Certaines donn\u00e9es peuvent \u00eatre partag\u00e9es avec des partenaires dans le cadre des services ou offres propos\u00e9s.<\/li>\n<\/ul>\n<h3>10. Loi applicable et r\u00e9solution des diff\u00e9rends<\/h3>\n<ul>\n<li>Les pr\u00e9sentes conditions sont r\u00e9gies par les lois de la Province de Qu\u00e9bec. 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