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Customer Service

At Coolbox, our team excels at delivering attentive and proactive support, offering personalized guidance to every client throughout their entire experience — even from a distance.



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      From the very start of my call, I was impressed by the kindness and professionalism of the person on the other end of the line. They took the time to fully understand my needs and helped me choose the perfect Coolbox for our stay. Such attentive service is rare these days.

      — Julie L.

      Waking up at the foot of the slopes is a true luxury! No need to take the car — we just put on our boots and hit the slopes. After a day on the mountains, coming back to the comfort of the Coolbox is pure bliss. We had a true ski-in, ski-out experience.

      — Alexandre M.

      Everything is functional, clean, and well thought out. On top of that, the team is amazing. We felt completely in good hands.

      — Karine D.

      Just steps away from the activities, with the comfort of a modern little chalet. We'll definitely be coming back!

      — Émilie R.

      The kids loved it! Everything is designed to enjoy a wonderful family time, completely hassle-free.

      — Jonathan P.

      Corporate Team

      At Coolbox, a dedicated and passionate team works daily to provide unique and memorable stays. From booking management to developing new destinations, everyone contributes their expertise and passion to modern, accessible outdoor hospitality.

      Together, we share one vision: to let guests experience nature differently — with comfort and ease.

      Jean-Sébastien Tremblay

      Jean-Sébastien Tremblay

      Co-owner

      (418) 671-8611

      Daniel Tremblay

      Daniel Tremblay

      Co-owner

      (418) 515-1241

      Francis Tremblay

      Francis Tremblay

      Co-owner

      (418) 815-4413

      Kelly Martel

      Kelly Martel

      Accommodation, communications and marketing

      (418) 290-5073

      Questions?

      Contact our customer service team 7 days a week, from 9 AM to 12 PM and 1 PM to 4 PM.

      Find many answers in our FAQ

      Prefer to write to us? We’ll respond within one hour.

      Prefer to call us? We’re available 7 days a week!