FAQ

The Coolbox is a modern, comfortable, fully equipped mini chalet. It’s the perfect alternative between camping and a hotel.

Typically, a Coolbox accommodates up to 4 guests, with some models hosting up to 6 or even 8.

While some locations are seasonal, many Coolboxes can be enjoyed all year, particularly in ski resorts

All our units feature a bathroom with a toilet, shower, and sink, and have access to drinking water, unless stated otherwise.

Yes! Just keep in mind that the hot water tanks are smaller than what you’re used to at home.

Yes! Every Coolbox comes with a kitchenette, complete with all the appliances and utensils needed to cook a delicious meal.

Absolutely! All our Coolboxes are well-insulated, with heating for winter and air conditioning for summer.

This varies by location, so make sure to check the accommodation listing.

No! It’s the perfect chance to unwind, connect with others, and enjoy the fresh mountain air.

Internet access is limited, so be sure to download your favorite shows and movies before you arrive.

No. Coolbox units are currently not suitable for people with reduced mobility.

Yes! Assistance dogs are welcome in all our units, following the applicable laws. You may be asked to provide proof (for example, a harness, documentation, or ID card). Just inform us when booking so we can ensure the best possible welcome.

Yes, some units accept dogs, with an additional fee. Please check the details of your destination before booking.

You can book directly on our website, through our secure Réservit booking system, or by phone at +1 418-902-0588.

Yes, under certain conditions. The cancellation and modification terms are specified at the time of booking. For any requests, please contact us at reservit@coolbox.ca or consult our TERMS AND CONDITIONS.

Simply contact our Customer Service team by phone or email: +1 418-902-0588 / reservit@coolbox.ca.

If you have a Prestige Box or Québec Package, please contact Customer Service and provide your box number along with your preferred destination.

• Check-in: from 3:00 PM or 4:00 PM (depending on the location)
• Check-out: before 11:00 AM

You can collect your key at the reception or from a lockbox. Detailed instructions will be emailed to you seven (7) days before your arrival.

No, it is not possible to check in early or check out late.

We recommend contacting the on-site staff directly via the emergency phone number or email provided in your pre-arrival email. In an emergency, you can also call our Customer Service team at +1 418-902-0588. After hours, please leave a detailed voicemail or press ‘0’.

Yes! We have a variety of exclusive packages featuring both accommodation and immersive activities. Check out our OFFERS AND PROMOTIONS section.

Access to activities varies by destination. Full details are always listed in the unit description.