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Marketing and Communications Director

By Job opportunities

Location: Saguenay–Lac-Saint-Jean (hybrid work)
Position Type: Full-time, permanent
Start Date: As soon as possible
Immediate Supervisor: Company Management

About Coolbox – Outdoor Hospitality

Coolbox offers a unique accommodation experience across Quebec: stylish, comfortable, fully equipped units nestled in exceptional natural settings. Our mission is to make the outdoors accessible, simple, and inspiring, in collaboration with a wide network of tourism partners.

The Role

Reporting to management, the Marketing and Communications Director is responsible for the overall communication strategy, brand image, and visibility of the Coolbox network. This person combines creativity and rigor to tell the Coolbox story, showcase the brand, and support the network’s growth through inspiring campaigns and authentic content.

Key Responsibilities

  • Develop and implement the overall marketing strategy (branding, digital, social media, promotional campaigns, partnerships)

  • Oversee internal and external communication strategies (press relations, partners, B2B)

  • Manage CRM and newsletters in collaboration with the reservations management team

  • Develop and coordinate content creation (photo, video, storytelling, website, advertising)

  • Manage media and influencer relations, ensuring consistency of Coolbox’s tone and image across all channels

  • Collaborate with internal teams to optimize the digital customer experience (website, booking funnel, welcome content)

  • Supervise or coordinate work from freelancers, external partners, or agencies

  • Analyze campaign performance and continuously adjust strategies

Desired Profile

  • Degree in marketing, communications, tourism, or related field

  • Significant experience in marketing and brand communication management

  • Excellent digital marketing skills and proficiency with performance tools (Google Ads, Meta, CRM, etc.)

  • Strong writing skills and a well-developed aesthetic sense

  • Strategic vision, creativity, curiosity, and passion for out-of-the-box projects

  • Ability to collaborate with multiple external partners and thrive in a growing environment

Why Join Us

  • Actively contribute to the growth of a rapidly expanding Quebec brand

  • Be part of a passionate team that values collaboration and creative freedom

  • Hybrid and flexible work environment

  • Opportunities for advancement and exciting projects across Quebec

Logo Coolbox.ca

Outdoor Hospitality Director

By Job opportunities

Location: Saguenay–Lac-Saint-Jean (hybrid work)
Position Type: Full-time, permanent
Start Date: As soon as possible 
Immediate Supervisor: Company Management

 

About Coolbox – Outdoor Hospitality

At Coolbox, we are reinventing outdoor accommodation across Quebec. Our mission is to offer unique, comfortable, and eco-responsible stays in exceptional natural settings. Through a network of tourism partners (resorts, campgrounds, regional parks, etc.), we create turnkey experiences that combine comfort, adventure, and authenticity.

The Role

Reporting to management, the Accommodation Director ensures the quality and consistency of the guest experience across the entire Coolbox network. Visionary and organized, this person manages operations, develops accommodation standards, and maintains strong relationships with our partners throughout Quebec.

Key Responsibilities

  • Oversee accommodation operations across all Coolbox partner sites

  • Ensure a consistent, high-quality guest experience by working closely with local teams

  • Develop and update operational procedures and standards (guest reception, maintenance, communication, stay quality)

  • Coordinate management of cleaning, maintenance, and on-site service contracts

  • Analyze performance indicators (occupancy, guest satisfaction, revenue, incidents) and recommend continuous improvements

  • Participate in seasonal and logistical operations planning (openings, closures, unit installations)

  • Collaborate with management on new offers and product innovations to enhance the Coolbox experience

Desired Profile

  • Degree in hospitality management, tourism, business administration, or related field

  • Significant experience managing accommodations or multi-site operations

  • Strong planning, organizational, and customer service skills

  • Collaborative leadership, hands-on approach, and excellent interpersonal skills

  • Analytical mindset and performance tracking ability

  • Strong interest in the outdoors, sustainable tourism, and immersive experiences

Why Join Us

  • Be part of a growing company redefining outdoor accommodation in Quebec

  • Work in a stimulating environment where teamwork and innovation are at the heart of everything we do

  • Hybrid work mode and flexible schedule

  • Attractive benefits and opportunities for growth within a small, dynamic organization