Location: Saguenay–Lac-Saint-Jean (hybrid work)
Position Type: Full-time, permanent
Start Date: As soon as possible
Immediate Supervisor: Company Management
About Coolbox – Outdoor Hospitality
At Coolbox, we are reinventing outdoor accommodation across Quebec. Our mission is to offer unique, comfortable, and eco-responsible stays in exceptional natural settings. Through a network of tourism partners (resorts, campgrounds, regional parks, etc.), we create turnkey experiences that combine comfort, adventure, and authenticity.
The Role
Reporting to management, the Accommodation Director ensures the quality and consistency of the guest experience across the entire Coolbox network. Visionary and organized, this person manages operations, develops accommodation standards, and maintains strong relationships with our partners throughout Quebec.
Key Responsibilities
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Oversee accommodation operations across all Coolbox partner sites
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Ensure a consistent, high-quality guest experience by working closely with local teams
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Develop and update operational procedures and standards (guest reception, maintenance, communication, stay quality)
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Coordinate management of cleaning, maintenance, and on-site service contracts
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Analyze performance indicators (occupancy, guest satisfaction, revenue, incidents) and recommend continuous improvements
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Participate in seasonal and logistical operations planning (openings, closures, unit installations)
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Collaborate with management on new offers and product innovations to enhance the Coolbox experience
Desired Profile
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Degree in hospitality management, tourism, business administration, or related field
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Significant experience managing accommodations or multi-site operations
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Strong planning, organizational, and customer service skills
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Collaborative leadership, hands-on approach, and excellent interpersonal skills
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Analytical mindset and performance tracking ability
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Strong interest in the outdoors, sustainable tourism, and immersive experiences
Why Join Us
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Be part of a growing company redefining outdoor accommodation in Quebec
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Work in a stimulating environment where teamwork and innovation are at the heart of everything we do
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Hybrid work mode and flexible schedule
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Attractive benefits and opportunities for growth within a small, dynamic organization
